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All for his customers

Deepak Panigrahy — Tue, 05 Feb 2013 13:30:36 +0000

This is the story of how a simple comment online (Hacker News, Zendesk’s pricing policy) on expensive and poor quality helpdesk services inspired a man to launch something in an effort to provide better services at a low cost.

In his role as VP of product management at Zoho Corporation for several years, Girish Mathrubhootham built several successful products in the IT management domain. He has over 13 years of experience in making and marketing IT management products. At Zoho Mathrubhootham realised there weren’t many customer service providers. In June 2010 he launched Freshdesk with partner, Shan Krishnaswamy with an initial investment of `35-40 lakh and a loan of $50,000 from friends.continue reading

Freshdesk takes the fight to larger competitors after a year of massive growth

Deepak Panigrahy — Tue, 05 Feb 2013 13:28:58 +0000

When you’re an up-and-comer in a competitive industry, there’s a time to keep your head down and focus on execution and a time for brass-knuckle tactics. For Accel-backed virtual customer support startup Freshdesk, the time has arrived for hyper-aggressive moves following a year of impressive growth in a hotly contested market.

Today, the company announced a “Refresh Offer” aimed at siphoning off competitors’ customers. Specifically continue reading

The Rise of Entrepreneurship In Chennai, India

Deepak Panigrahy — Tue, 05 Feb 2013 13:27:27 +0000

Once known as the Detroit of India because of its automobile industry, Chennai is getting much of its current economic growth from the information technology sector. Chennai has a highly literate population and the availability of skilled technical talent at a reasonable price-point, over time, has attracted many multinational companies to set up their operations in the city.

The more interesting story, however, is the rise of entrepreneurship in Chennai, a relatively new phenomenon. Below are three that have done particularly well.continue reading

Small Business

Deepak Panigrahy — Fri, 01 Feb 2013 13:56:41 +0000

For many of us, the New Year is filled with excitement and anticipation, but for the new neighborhood coffee shop opening downtown, or the Etsy artisan working on a fresh line of handmade jewelry, the New Year can also be … Continue reading →

Cloud Computing

Deepak Panigrahy — Fri, 01 Feb 2013 11:39:01 +0000

ISA – InstaSafe Secure Access – the flagship product of InstaSafe. ISA is an Enterprise class SSL VPN solution, which can be deployed in minutes and administered using any device from anywhere, giving secure access to your remote workers to applications in your LAN and cloud alike.

Cloud computing today is very easy and simple with Microsoft’s Terminal Server technology. With Microsoft Terminal Sever, a computer can connect via anywhere on the Internet and connect directly to the office server. Once connected, you can run any software that is on the office server. This is much like a Mainframe talks to a ‘dumb terminal,’ except that today the dumb terminal is a windows desktop screen. Simply put, you get a desktop of the Terminal Server computer on top of your Windows, XP, Vista, or 7 computer. The desktop however, is from the remote Terminal Server.